Refund Policy

Effective: May 16, 2026 · Version kr-v1

🇰🇷 한국어 · 🇯🇵 日本語 · 🇹🇭 ไทย

This English text is a reference translation. In the event of any conflict, the Korean version shall prevail.

Divult (the "Company") operates the following refund policy in compliance with the Act on Consumer Protection in Electronic Commerce (the "E-commerce Act") and the Content Industry Promotion Act. This policy forms part of the Terms of Service; in the event of a conflict with the Terms, this policy prevails (provided that applicable law prevails over this policy).

1. Refund Categories

Divult's payment items differ in nature, and refund criteria are separated accordingly.

2. Cash Charge Refunds

1. The unused balance of Cash charged by a member may be requested for refund.
2. Under the Electronic Financial Transactions Act and PG policies, the following fees are deducted:
   • actual PG/card-company fees;
   • simple refunds of charges of KRW 10,000 or less, or within 7 days of charging — waived by Company policy;
   • balance refund requested after using 60% or more of the charge — no additional fee charged.
3. Bonus Cash granted free of charge via events/promotions is excluded from refunds.
4. Refunds are processed only to the original payment method; card payments take 3–7 business days depending on the card company's cancellation schedule.

3. Pull (gacha) — No Refunds

1. Once a Pull payment is completed and the result (which card was drawn) has been disclosed/shown to the member even once, refund requests are not accepted at all.
2. If payment was made but the result has not yet been disclosed — it can be canceled directly from My Page.
3. A member being dissatisfied with a Pull result or not obtaining an expected card (a so-called "miss") is not grounds for a refund, as it is a normal draw result under the disclosed probability table.
4. The Company refunds the paid amount or re-provides the same Pull only for the following reasons attributable to the Company:
   • where it is confirmed by the Company or an external audit that the disclosed probability table clearly does not match the actual draw probability;
   • where a system error caused failure to grant the result, or the same payment was double-charged;
   • where a counterfeit/stolen card among the constituent cards is later confirmed — compensation at market value or replacement with an equivalent card.

4. Auctions · P2P Trades

1. An auction win or P2P instant trade involves transfer of ownership of a digital asset, so refunds for a simple change of mind are restricted upon conclusion.
2. Refunds or compensation are provided in the following cases:
   • where a system error caused a double payment or the asset was not transferred;
   • where it is later confirmed that a counterfeit/stolen card was registered as a Twin and traded (the Company compensates the buyer at market value or replaces with an equivalent card);
   • where an auction was invalidated for reasons attributable to the Company (full refund of the bid deposit).
3. A dispute may be raised within 7 days of trade conclusion, and the Company notifies the review result within 14 business days of receiving the request.

5. Physical Withdrawal (Shipout)

1. After a physical withdrawal request, free cancellation is possible until shipout work begins.
2. After shipout begins (entering the inspection/packing stage), only the amount less inspection/packing fees is refunded.
3. After shipment departs, refunds for a simple change of mind are restricted; under Article 17 of the E-commerce Act, withdrawal is possible only within 7 days of receipt. Return shipping costs are borne by the member.
4. For damage/loss in transit, the Company or carrier is responsible and handles it via market-value compensation or re-shipout.

6. Paid Membership

1. A full refund is given if within 7 days and unused after subscription payment. "Unused" means the cashback, preferential fees, and exclusive features provided by the membership tier have not been used even once.
2. If the above condition is not met, a pro-rated refund is given for the remaining days (however, a 10% penalty may be deducted for a simple change-of-mind refund without Company fault).
3. Auto-payment can be canceled immediately from My Page; upon cancellation, billing stops from the next payment date.

7. Company-Fault Refunds (Processed Automatically Without a Request)

In the following cases, the Company processes refunds/restoration automatically without a separate request from the member:

• double payments or mischarges due to system error;
• failure to grant a Pull result or non-issuance of a Twin;
• where an auction was invalidated for reasons attributable to the Company (full refund of the bid deposit);
• paid membership unusable for 24+ hours due to an outage — automatic extension for the affected days or a pro-rated refund.

8. How to Request a Refund

1. My Page → Payment history → the transaction → "Request refund";
2. or email Customer Center (support@divult.com) with your member ID, payment date, and refund reason.
3. The Company replies within 3 business days of receipt; upon approval, refund processing takes an additional 3–7 business days.

9. When Refunds Are Restricted

• Pull (gacha) payments whose result has been disclosed — no refunds whatsoever;
• payments arising from member misconduct (wash trading, price manipulation, money laundering, etc.);
• Cash already used/spent, auctions already won;
• free-granted items such as Reward Points;
• where a third party used the member's account to pay due to the member's negligence in password management — the Company, however, cooperates with dispute mediation.

10. Dispute Resolution

If you object to a refund decision, you may apply for mediation to the Korea Consumer Agency (1372 without area code, www.kca.go.kr) or the Electronic Commerce Mediation Committee (www.ecmc.or.kr). Other matters follow Terms of Service Article 14 (Governing Law and Jurisdiction).

11. Contact

→ Terms of Service  ·  → Privacy Policy